Effective Date: 26 October 2026
Website: Rebecca Sofa’s
1. Introduction
Welcome to Rebecca Sofa’s. We respect your privacy and are committed to protecting the personal information you share with us through our website, contact forms, phone calls, and other communication channels.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or enquire about our sofa repair, sofa upholstery, furniture restoration, fabric replacement, and custom furniture services.
By using our website, you acknowledge this Privacy Policy.
2. Information We Collect
We may collect the following information when you contact us or use our services:
Personal Information
- Name
- Phone number
- Email address
- Address or service location, where required
- Details you provide in enquiry or quotation forms
Furniture and Service Information
- Type of furniture requiring repair or upholstery
- Description of the requested service
- Photos of sofas, chairs, or other furniture that you voluntarily share
- Fabric, colour, design, and customisation preferences
- Other information necessary to assess your requirements and prepare an estimate
Technical Information
When you visit our website, certain technical information may be collected automatically, depending on the website configuration. This may include your IP address, browser type, device information, pages visited, and approximate usage data.
3. How We Use Your Information
We may use your information to:
- Respond to enquiries and service requests.
- Provide quotations and explain available services.
- Understand your furniture repair or upholstery requirements.
- Arrange consultations, collections, deliveries, or service appointments where applicable.
- Communicate with you about your enquiry or ongoing work.
- Improve our website, services, and customer experience.
- Maintain business records and address disputes.
- Meet applicable legal obligations and protect our website against misuse.
We will use personal information for the purposes explained to you and where we have an appropriate legal basis to do so.
4. Enquiry Forms and Communication
If you submit a contact form, request a quotation, call us, or contact us through another available channel, we use the information you provide to respond to your request.
Please provide only the information necessary for your enquiry. Avoid sharing sensitive personal information that is not relevant to the service.
Submitting an enquiry does not automatically mean that you will receive promotional communications. Where required, we will seek the appropriate permission before sending marketing messages.
5. Photos and Furniture Details
You may choose to share photographs of your furniture to help us understand its condition and recommend suitable repair or upholstery work.
These photographs will be used to assess your requirements and communicate with you about the requested service. We will not intentionally publish identifiable customer photographs or use them for promotional purposes without appropriate permission, unless otherwise permitted by applicable law.
6. Cookies and Similar Technologies
Our website may use cookies or similar technologies to support essential website functions, remember preferences, improve performance, and understand website usage.
Some cookies may be provided by third-party services used on the website.
Where consent is required for optional cookies or tracking technologies, we will provide an appropriate choice mechanism. You may also manage cookies through your browser settings. Disabling certain cookies may affect some website features.
7. Third-Party Services
Our website may use third-party services to support hosting, website functionality, enquiry forms, analytics, maps, social media links, or communication features.
These providers may process relevant information as necessary to provide their services, subject to their own terms and privacy policies.
We do not control the privacy practices of independent third-party websites. We recommend reviewing their privacy policies before sharing personal information with them.
We do not sell your personal information to third parties. Any sharing will be limited to legitimate business purposes, your instructions or permission where required, or circumstances permitted or required by law.
8. Data Storage and Retention
We retain personal information only for as long as reasonably necessary to respond to enquiries, provide services, maintain business records, resolve disputes, and comply with applicable legal obligations.
The retention period may depend on the nature of the information and the purpose for which it was collected.
When personal information is no longer required, we will take reasonable steps to delete it or otherwise dispose of it securely, subject to applicable legal requirements.
9. Data Security
We take reasonable technical and organisational measures to help protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no website or electronic transmission can be guaranteed to be completely secure. We encourage you to avoid sending confidential information through unsecured communication channels.
10. Your Privacy Rights
Subject to applicable law, you may be able to:
- Request information about the personal data we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information where applicable.
- Withdraw consent where processing is based on consent.
- Raise questions or concerns about how your information is handled.
- Submit a privacy-related complaint through the contact details provided below.
Some information may need to be retained where required by law or for legitimate record-keeping purposes.
To make a privacy request, please contact us using the details in the Contact Us section.
11. Children’s Privacy
Our website and services are intended for people making furniture-related enquiries and service requests. We do not knowingly seek to collect children’s personal information unnecessarily.
If you believe a child has provided personal information through our website, please contact us so we can review the matter and take appropriate action where required.
12. External Links
Our website may contain links to third-party websites or social media platforms. Once you leave our website, the privacy practices of the external website will apply.
Rebecca Sofa’s is not responsible for the content, security, or privacy practices of third-party websites.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website features, or applicable legal requirements.
Any updated version will be published on this page with a revised effective date. We encourage you to review this page periodically.
14. Contact Us
If you have questions about this Privacy Policy, wish to make a privacy request, or have concerns about how your personal information is handled, please contact us:
Business Name: Rebecca Sofa’s
Email: rebeccasofas@gmail.com
Phone / WhatsApp: +91 9663243959
Business Address: Bengaluru, India]
We will review privacy-related requests and respond in accordance with applicable requirements.